Shipping and Returns

Summary

Here you'll find everything you need to know about delivery, returns, exchanges and more.

  • Delivery info
  • Returns
  • Exchanges
  • Cancellations
  • Collections

Delivery info

Shipping methods

We use Fedex for all shipments. Larger rooftop tents will be shipped on custom pallets, and smaller roof tents and accessories will be shipped as boxed packages.

You will receive updates from Fedex so look out for email/SMS communications from them.

If you are not going to be in, you can amend your delivery date directly with Fedex ‚Äď just follow the instructions provided buy Fedex in their email/SMS.

Shipping is and always will be free of charge. 

Shipping times

Shipping takes 2-3 business days* from the date of order, depending on your location.

*This is not a guarantee, but instead an estimate based on our average delivery times. To avoid disappointment please don't make any immediate campsite bookings. 

Important delivery information

Check your TentBox before accepting delivery

Please check the condition of the packaging before accepting the delivery. If there is visible damage to the TentBox itself, take pictures and refuse the delivery. Notify us immediately so we can get it sorted as soon as possible.

Cancellation Charges

If you cancel your TentBox order after a delivery date has been planned, you may incur a charge of up to $300. This will be deducted from your refund. This is to cover the charges we face from our supplier when cancelling a delivery after it has already been loaded onto the delivery vehicle.

Returns

In the unlikely event that you change your mind, you can return your item/s to us for a refund.

All items must be in their original packaging and condition, and it must be within 30 days of purchase.

If you are returning a TentBox, the item will need to be palletised before collection. We will arrange the collection for you using our delivery partner, and a collection cost of up to $300 will be deducted from your refund.

For other returns, you must arrange for the item/s to be sent back to our warehouse at your own cost.

Once your item has been received (or collected, in the case of a TentBox), your refund will be issued within 7 days, and can take up to 7 days to appear in your account.

Exchanges

Exchanging a TentBox product may be possible. To exchange your TentBox rooftop tent or accessory, please contact us quoting your order number, and what items you're looking to exchange.

To be eligible for an exchange, product must be in their original packaging and condition, and it must be within 30 days of purchase.

Cancellations

We understand that sometimes circumstances change and you may wish to cancel or change your order.

We will do our best to help you as quickly and easily as possible. To change or cancel your order, please reach out to our team.